ARCHIVE
From Transactional to Tactical
Infinitus wanted to go global with a platform built for consumers — but 99% of its revenue comes from distributors. The platform had the model backwards.
Read →Gigging for freedom
How Gen Z workers seek autonomy in their jobs.
Read →From Paper Forms to Digital Flow
HKEX's FINI platform was meant to digitize Hong Kong's IPO settlement. The prototype just digitized paper — no redesign, no understanding.
Read →The Registration Conundrum
iAM Smart is Hong Kong's government digital identity app. The registration process blocked the very users it was meant to serve.
Read →From Delayed Dashboards to Live Updates
Infinitus China's team leaders earn 100 million RMB monthly. Their earnings dashboard was designed in 1992 and updated with an 8-hour delay.
Read →Beyond the Social Intranet
LKK Health Products Group built a "social intranet" on SharePoint — Facebook for work. Nobody used it.
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